The CRM Ninja's Profile

As a PowerPlatform & Dynamics 365 Evangelist, I combine my understanding of business and software applications to demonstrate how technology can assist in digitally transforming organisations.
Having been working with Microsoft Dynamics CRM since version 3.0, I have kept up to date with the new products and capabilities that are continuing to be released. In turn, this then allows for expansion of the technology and new, better ways in which we can utilise technology for our gains.

Since early 2018, I have also been involved with the UK's Dynamics365 and PowerPlatform Communities, attending events, helping others, and speaking as well. Engaging with this wider community has allowed me to expand my product knowledge, as well as being able to see how we can leverage technology in one scenario, and apply it to a completely different scenario.

Using the handle 'The CRM Ninja' across all social channels, I post regularly to my blog (http://thecrm.ninja/), LinkedIn (https://www.linkedin.com/in/thecrmninja/) and Twitter (https://twitter.com/thecrmninja)

I am curre currently focusing on Omnichannel for Dynamics 365, and communicating publicly as to how this can really benefit clients and their customers. My aim is to be able to provide a resource on this topic that anyone can access and use to help see how it can help with their own scenarios, and how to go about implementing it. 

I also run a weekly interview series called 'The Oops Factor', in which guests share their experiences of when things have gone wrong, how they recovered, and what to do in the future to avoid the same pitfalls. My aim in doing this is to share our own experiences around things, so that everyone can hopefully learn from them!

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